Last updated: 18 June 2026
These Terms and Conditions (“Terms”) govern your access to and use of the solidtime time-tracking service, including the websites, web application, desktop and mobile apps, and related services we provide (together, the “Service”).
The Service is operated by solidtime GesbR, an Austrian civil-law partnership (Gesellschaft nach bürgerlichem Recht) formed by the sole proprietorships of Gregor Vostrak and Constantin Graf, with its office at Türkenstraße 19/1b, 1090 Wien, Austria (“solidtime”, “we”, “us”, or “our”). Further company information is in the imprint.
Please read these Terms carefully. If you do not agree with them, do not use the Service.
1. Definitions
”Agreement” means these Terms together with the Privacy Policy, the Data Processing Agreement (“DPA”), and any order or plan you select when subscribing.
”You”, “your”, or “Customer” means the person or entity using the Service. A “Consumer” is a natural person acting for purposes outside their trade, business, or profession (within the meaning of the Austrian Consumer Protection Act, KSchG, and the Distance and Off-Premises Transactions Act, FAGG). A “Business Customer” is any other Customer.
”User” means an individual you authorise to access the Service under your account (for example a team member of your organisation).
”Customer Data” means the data you and your Users enter into or generate through the Service, including personal data of your team members.
2. Acceptance and the Agreement
2.1 You accept the Agreement when you register an account, subscribe to a plan, or otherwise use the Service. Where we ask you to confirm acceptance (for example by ticking a box during registration), doing so forms a binding contract between you and us.
2.2 If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. You are responsible for your Users’ compliance with the Agreement.
2.3 You must have the legal capacity to enter into the Agreement. The Service is not directed to children; if you are a Consumer you must be of legal age or have the consent of your legal guardian.
2.4 Order of precedence. If there is a conflict, the following order applies: (a) an individually negotiated order or addendum signed by both parties; (b) the DPA, with respect to the processing of personal data; (c) these Terms; (d) the Privacy Policy.
3. The Service
3.1 solidtime is a hosted time-tracking application that lets you and your Users record, manage, and report on time, projects, and tasks.
3.2 We provide the Service in both free and paid plans. The features of each plan are described on our pricing page and may change over time.
3.3 We may improve, modify, or add features to the Service. Where a change materially and adversely affects a paid feature you use, we will give you reasonable prior notice (see clause 15).
4. Registration and Accounts
4.1 To use most of the Service you must register an account. The information you provide must be accurate, current, and complete, and you must keep it up to date.
4.2 You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us without undue delay at hello@solidtime.io if you suspect unauthorised access.
4.3 You are responsible for the Users you authorise, for their use of the Service, and for managing their access rights.
5. Acceptable Use
5.1 You may use the Service only in accordance with the Agreement and applicable law. You must not, and must not permit any User or third party to:
- use the Service in violation of any law or in infringement of any third party’s rights;
- upload or transmit malware, or otherwise interfere with or disrupt the integrity, security, or performance of the Service;
- attempt to gain unauthorised access to the Service, other accounts, or the underlying infrastructure, or probe, scan, or test its vulnerability without our prior written consent;
- circumvent or disable any usage limits, access controls, or security features of the hosted Service;
- resell, rent, sublicense, or make the hosted Service available to third parties except as expressly permitted (this does not restrict your rights under the open-source licence described in clause 7);
- enter into the Service any special categories of personal data (Article 9 GDPR) or data relating to criminal convictions and offences (Article 10 GDPR) without our prior written agreement, as set out in the DPA;
- use the Service in a way that places an unreasonable or disproportionate load on our infrastructure or degrades the Service for others.
5.2 You are solely responsible for your Customer Data and for ensuring that your collection, entry, and use of it through the Service is lawful.
6. Your Data and Privacy
6.1 Ownership. As between you and us, you retain all rights in your Customer Data. We do not claim ownership of it.
6.2 Licence to us. You grant us a non-exclusive, worldwide licence to host, store, process, transmit, and display Customer Data solely as needed to provide and support the Service, to keep it secure, and as otherwise permitted by the Agreement.
6.3 Privacy and data processing. Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf to provide the Service, we do so as your processor under the DPA, which forms part of the Agreement. For that processing you are the controller and are responsible for having a lawful basis and for providing any required notices to, and obtaining any required consents from, the individuals concerned.
6.4 Export. Where the Service provides export functionality, you are responsible for exporting your Customer Data before your account or subscription ends. After termination we delete Customer Data in accordance with the DPA and our Privacy Policy.
7. Intellectual Property and Open Source
7.1 The open-source components of the solidtime application are licensed under the GNU Affero General Public License, version 3 (AGPL-3.0). Your rights to use, copy, modify, and distribute that source code are governed by the AGPL-3.0 licence, and nothing in these Terms limits the rights granted to you under it.
7.2 Proprietary components. Not all of the application is open source. Certain features and extensions of the Service — including some premium functionality — are proprietary, are not licensed to you under the AGPL-3.0, and remain the property of us or our licensors. Your use of those components is governed by these Terms and any additional licence terms that apply to them.
7.3 These Terms instead govern your use of the hosted Service we operate and of this website. Except for the open-source software in clause 7.1 and your Customer Data, all rights in the Service, this website, and our name, logo, and brand are owned by us or our licensors and are reserved. You must not use our name, logo, or brand without our prior written permission, and you must not copy, scrape, or republish the content of this website except as permitted by law.
7.4 Feedback. If you send us suggestions or feedback about the Service, you grant us a non-exclusive, perpetual, royalty-free licence to use it to improve the Service, without obligation to you.
8. Plans, Fees and Payment
8.1 Merchant of Record. Our paid plans are sold and processed through Paddle.com (Paddle.com Market Ltd and its affiliates), which acts as the Merchant of Record (reseller of record) for your purchase. When you buy a subscription, your purchase and payment are subject to Paddle’s buyer terms and are handled by Paddle; we do not receive or store your card details. Paddle collects and remits applicable taxes (such as VAT or sales tax) on the transaction.
8.2 Fees and billing. Fees are stated on the pricing page and at checkout, and are charged in advance for the billing period you select (for example monthly or annually). Unless stated otherwise, prices are shown exclusive of applicable taxes, which Paddle adds at checkout.
8.3 Automatic renewal. Paid subscriptions renew automatically for successive periods equal to the then-current term, at the then-current price, unless you cancel before the end of the current period. You can cancel at any time, effective at the end of the current billing period, through your account or by contacting us; after cancellation you retain access until the end of the paid period. This does not affect any statutory right of withdrawal under clause 9.
8.4 Price changes. We may change our fees. We will give you reasonable prior notice (at least 30 days) of any increase that would apply to you, and the change takes effect from your next renewal. If you do not agree, you may cancel before the change takes effect.
8.5 Free plan. Any free plan is provided free of charge and “as is”. We may change or discontinue a free plan with reasonable notice.
8.6 Late or failed payment. If a payment is not completed, we may suspend or restrict access to paid features after notifying you, until payment is made.
9. Right of Withdrawal and Refunds
9.1 Consumers — statutory right of withdrawal. If you are a Consumer, you have the right to withdraw from your subscription contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. To exercise the right, you must inform us of your decision by a clear statement — for example an email to hello@solidtime.io — before the period expires. You may use the model withdrawal form below, but you are not required to.
9.2 Effect of withdrawal. If you withdraw in time, we (or Paddle as Merchant of Record) will reimburse all payments received from you for the subscription without undue delay and within 14 days, using the same means of payment you used. By subscribing and obtaining immediate access, you expressly request that we begin providing the Service during the withdrawal period; if you then withdraw, we may charge a proportionate amount for the period of access already provided before withdrawal. As a goodwill gesture, we currently waive this proportionate charge and refund the full amount of the initial subscription period for Consumers who withdraw within the 14 days.
9.3 Business Customers. If you are a Business Customer, the statutory right of withdrawal does not apply. As a voluntary goodwill policy, we offer a refund of the fees for your first subscription period if you request it within 14 days of that first purchase by emailing hello@solidtime.io. Beyond this, fees already paid are non-refundable except where required by law.
9.4 How refunds are processed. Because Paddle is the Merchant of Record, refunds are processed through Paddle to your original payment method.
Model withdrawal form (complete and return only if you wish to withdraw):
To solidtime GesbR, Türkenstraße 19/1b, 1090 Wien, Austria, hello@solidtime.io —
I/We hereby give notice that I/We withdraw from my/our contract for the following service: __________.
Ordered on / received on: __________.
Name of consumer(s): __________.
Address of consumer(s): __________.
Signature (only if this form is notified on paper): __________.
Date: __________.
10. Term, Suspension and Termination
10.1 The Agreement applies for as long as you use the Service or have an account.
10.2 Your termination. You may stop using the Service and close your account at any time. Cancellation of a paid subscription is governed by clause 8.3.
10.3 Our suspension or termination. We may suspend, restrict, or terminate your access to all or part of the Service if: (a) you materially breach the Agreement, including the Acceptable Use rules; (b) you fail to pay fees when due; (c) we are required to do so by law or by a competent authority; (d) your use poses a security risk, or harms the Service, us, or others. Where practicable and lawful we will give you prior notice and an opportunity to remedy the issue; where the problem is serious or urgent we may act immediately.
10.4 Effect of termination. On termination, your right to use the Service ends. Subject to the export responsibility in clause 6.4 and to applicable law, we will delete Customer Data in accordance with the DPA and Privacy Policy. Clauses that by their nature should survive (including clauses 6, 7, 11, 12, 13, 16, and 17) survive termination.
11. Warranties and Disclaimers
11.1 We provide the Service with reasonable care and skill. To the extent permitted by law, and except as expressly stated in the Agreement, the Service is provided “as is” and “as available”, without further warranties. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that it will meet your specific requirements.
11.2 We aim to keep the Service available but do not provide a guaranteed service level unless we have agreed one with you separately in writing.
11.3 The open-source software referred to in clause 7.1 is provided under, and subject to the warranty disclaimer in, the AGPL-3.0 licence.
11.4 Nothing in this clause excludes or limits the statutory warranty (Gewährleistung) and other mandatory rights that you have as a Consumer.
12. Limitation of Liability
12.1 We are liable without limitation for: damage caused by intent or gross negligence; injury to life, body, or health; liability under the Austrian Product Liability Act (Produkthaftungsgesetz); fraudulently concealed defects; and any other liability that cannot be excluded or limited under mandatory law.
12.2 For slight negligence, we are liable only for breach of an essential contractual obligation — an obligation whose fulfilment makes proper performance of the Agreement possible and on which you may reasonably rely — and in that case our liability is limited to the foreseeable damage typical for this kind of contract. We are not otherwise liable for slight negligence.
12.3 Subject to clause 12.1, our total aggregate liability for all claims arising in connection with the Agreement in any 12-month period is limited to the total fees you paid for the Service in the 12 months before the event giving rise to the liability. Where the Service was used free of charge, our liability under this clause is limited to the foreseeable damage typical for such use.
12.4 To the extent permitted by law, we are not liable for loss of profit, loss of data, or indirect or consequential loss beyond the foreseeable, contract-typical damage described above. We recommend you regularly export your Customer Data using the Service’s export functionality.
12.5 If you are a Consumer, the above limitations apply only to the extent permitted by mandatory consumer-protection law; nothing in this clause reduces rights that cannot be limited against Consumers.
13. Indemnification
13.1 If you are a Business Customer, you will indemnify and hold us harmless against third-party claims, and reasonable associated costs, arising from your unlawful use of the Service, your Customer Data, or your breach of the Agreement (including the Acceptable Use rules). This clause does not apply to Consumers, whose liability is governed by statutory law.
14. Confidentiality and Comments
14.1 The Service does not host public comment or forum features on this website. Where the Service allows you to submit content (for example within your workspace), that content is Customer Data and is treated under clause 6. You are responsible for ensuring you have the rights to submit it and that it is lawful.
15. Changes to the Service and these Terms
15.1 We may update these Terms, for example to reflect changes to the Service, our providers, or the law. We will notify you of material changes in advance by a reasonable means (such as email or a notice in the Service or on this page), stating when they take effect.
15.2 For changes that materially affect your rights or obligations, the change takes effect only if you do not object before the stated date; if you object, you may terminate the affected Service. Your continued use after a change takes effect constitutes acceptance. We will draw your attention to this consequence when we notify you.
16. Force Majeure
16.1 We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including outages of third-party providers, internet or power failures, natural events, or governmental action. This does not affect your statutory rights, including any right to a refund for the Service for periods during which it was unavailable.
17. Governing Law, Jurisdiction and Dispute Resolution
17.1 The Agreement is governed by the law of Austria, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence.
17.2 For Business Customers, the exclusive place of jurisdiction for all disputes arising out of or in connection with the Agreement is the competent court in Vienna, Austria. For Consumers, the statutory rules on jurisdiction apply.
17.3 Consumer dispute resolution. We are not obliged to, and do not, participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). (The European Commission’s Online Dispute Resolution platform was permanently discontinued on 20 July 2025 and is therefore no longer available.)
18. General
18.1 Assignment. You may not assign or transfer the Agreement without our prior written consent. We may assign the Agreement to an affiliate or to a successor in connection with a reorganisation, merger, or sale, provided your rights are not reduced.
18.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid one that comes closest to its intended purpose.
18.3 No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
18.4 Entire agreement. The Agreement is the entire agreement between you and us regarding the Service and supersedes any prior agreements on its subject matter.
18.5 Notices. We may send notices to the email address associated with your account; you can reach us at hello@solidtime.io or at the postal address in the imprint. The English version of these Terms prevails over any translation.
19. How to contact us
If you have any questions about these Terms, contact us at: hello@solidtime.io